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Suggestions for Calling the Department of Transportation
Calling the Department of Transportation is far less painful than managing a breakup over the phone, I can assure you of that. Or, at least, it should be.
I asked two of our members who are pros for their advice on getting answers from the DOT. Rhiannon Bowman, a freelance journalist in Charlotte, N.C., and Trent Larson, an IT director in West Bountiful, Utah, don’t settle for “no” or “I don’t know.” Here are their suggestions.
* Be kind, not demanding. Definitely don’t begin by stamping your feet. Most public servants are happy to help. (Rhianna)
* Remember people’s names and then use them. (“Hi, John.” “Thank you, John.”) (Rhianna)
* Be prepared: Before you call, make sure the answer isn’t already available on the department Web site. (Rhianna)
* Prepare your questions with any relevant numbers and data on hand. (Trent)
* It helped me to be on a computer where I could look up things, so when they say, “Go to the Web site and click XYZ,” I could see it and probe some more (or ask them to repeat it many times). (Trent)
* I wrote down notes as we talked. (Trent)
* Don’t assume the person you are speaking with has the answers you seek. Ask, “John, can you help me with this, or can you direct me to someone who can?” (Rhianna) I filled out an online form for information, and they got back to me about a week later with some good information about contractors, etc. It helps to try multiple avenues. (Trent)
* Be thankful. Remember, the person on the other end of the line was busy working on something else when they answered your call. Be patient and give them a minute to catch up. (Rhianna)
* And, of course, in the South, we begin and end most conversations with niceties: “How are you today?” “What are you and your family doing this weekend?” (Rhianna)
* There is a chance you and your DOT contact person will chat quite a bit over the next many months, so take time to develop a friendly, professional relationship with them. (Rhianna)
Got more? E-mail me and I’ll add them to the list.
Maps and Tools for ProPublica Reporting Network
The map below shows you where the 1,200 citizen journalists of the ProPublica Reporting Network live. As you can see, our members are geographically dispersed throughout almost all 50 states. Two organizations working with ProPublica to track the stimulus, the Takeaway and WNYC, are here in New York, which is one reason why the city’s five boroughs are so well represented.

But a map can only do so much. Over the next two months we will roll out new tools—including a social networking platform that will make it easy for members to meet others in their cities and states and to organize around shared interests. I’m also open to using tools developed by other organizations, such as the Sunlight Foundation‘s Transparency Corps.
FAQ
Got questions? Below are answers to questions I’m frequently asked by members of our ProPublica Reporting Network who are participating in our first initiative: Adopt a Stimulus Project. Don’t find what you need? Email me at Amanda AT propublica.org.
Question: I want to be part of the Reporting Network. What can I do? How can I be of help?
Right now our focus is on the stimulus. Our first initiative is Adopt a Stimulus Project, which asks people to monitor a local road or bridge construction project funded by the stimulus. We’re asking you to do two things: first, to help us find out specific information about your project and second, to pass on any developments you think should be monitored. What exactly are we talking about? Well, for starters you would identify the project’s start date and call your state Department of Transportation (DOT) to find out exactly what the project entails. Later you’ll note the names of companies working on the project and, if possible, inquire about the subcontractors hired by those companies.
Introducing a Blog for the ProPublica Reporting Network
I’m happy to announce that we now have a blog for the more than 1000 members of our ProPublica Reporting Network, an initiative we launched just a little more than a month ago.
The blog is intended as workspace for the Reporting Network, which organizes readers and guides them to “commit acts of journalism,” as it’s put by Marc Cooper, my former colleague from our days running the citizen journalism site OffTheBus. First up? The Reporting Network is setting its sights on the American Recovery and Reinvestment Act, otherwise known as the stimulus. It’s a whopping $787 billion bill, one of the largest spending bills in U.S. history. Our first undertaking is the Adopt a Stimulus Project. The premise is simple—by building a network of monitors we can track progress made across the country. All you need to do is commit to watchdogging a local bridge or road construction effort.
Safeguard the public interest.
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Reporting Network
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