For years, the Department of Education has been directed by Congress, the courts and its own internal ombudsman to fix its troubled program for discharging the student loans of disabled borrowers. Over the same period, Tina Brooks, a former police officer who became severely disabled in an accident suffered in the line of duty, has been mired in a so-far unsuccessful struggle to persuade the department to forgive her loans.
The top half of our timeline follows the calls for the Education Department to reform the disability discharge process; the bottom half tracks Brooks' attempts to navigate the program's bureaucracy. To use the timeline, hover your mouse over each event to read it and find related documents. Related Article »
Internal meeting minutes show that education department officials criticized the performance of ACS, the contractor handling the discharge program. They kept ACS for five more years.
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