We’re doing some research into what it’s like to work at customer service contracting firms such as Working Solutions, Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep, Sitel or Direct Interactions. We’d love to learn about your experience at any of these companies. We’re particularly hoping to hear from people who work from home.
We heard from customer service reps taking calls for Intuit as part of our recent series on TurboTax. We’ve since talked to representatives servicing companies from Disney to Apple and many others. They’ve told us these jobs are challenging, and we’d like to know more from you. What is your daily routine like? What kind of training did you get? How would you describe your working conditions?
We would also like to hear from anyone with experience contracting with a customer service company, or who has worked on the corporate side of business process outsourcing (BPO).
Questions? Email [email protected]. We’re happy to speak on background, meaning we wouldn’t quote you by name in anything we publish unless we talk about it first.
Update, Oct. 2, 2020: Read our first installment in this series: “Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You.”
Updated May 14, 2020: We began reporting on customer service contracting firms before the coronavirus outbreak. Now, in light of the pandemic, we’re hoping to hear from agents, including independent contractors, about the ways in which their work has changed in the past few months. Do you have more work? Less work? Are conditions different now, and if so, how?
This article was originally published on Jan. 22, 2020.
Originally published Aug. 28, 2019. Updated Jan. 21, 2020.