Crowdsourcing and Engagement Team Editor
Ariana is the crowdsourcing and engagement team editor at ProPublica, working on community-sourced investigations. She has focused on technology and problematic labor practices, from Facebook-fueled discriminatory ads, large-scale layoffs of older workers at IBM and misclassified customer service representatives in the gig economy. Her reporting has contributed to three consecutive Gerald Loeb awards, two Edward R. Murrow awards, a SABEW Best in Business award and a Barlett & Steele bronze award.
She previously worked as an engagement editor at The Guardian, as a digital producer for APM’s Marketplace, and as a podcast producer at WNYC. There, she helped launch the multi-platform Bored and Brilliant and Infomagical series, which analyzed information on nearly 30,000 participants’ smartphone habits and earned her an Online News Association MJ Bear Fellowship. Her writing has appeared in outlets including The New Republic, The New York Times, the St. Louis Beacon and Bustle. She studied on a Fulbright grant in Minsk, Belarus. She is currently lead trainer for the Balkans Investigative Reporting Network’s Engaged Citizens Reporting program.
Arise Virtual Solutions has been accused of cheating its vast network of customer service agents. The suit, which cites ProPublica’s reporting, seeks a decision that could trigger a wave of tiny legal actions against Arise.
In their own voices, seven customer service representatives reveal what it’s like being caught between abusive callers and demanding employers.
An Obama administration Labor Department investigator estimated that Arise Virtual Solutions owed its network of 20,000 customer service agents $14.2 million. The company paid nothing.
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry.
Have you worked with a contractor such as Arise, Sykes, LiveOps or Concentrix? We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb.
We’re publishing our most ambitious effort yet to give voice to those who have been sexually assaulted in Alaska. We have talked to hundreds of survivors over the past year who have shared their stories.
We’re collecting instructions state and local health departments have given about coronavirus quarantines. Help us hear from every state and city.
New research and Facebook’s own ad archive show that the company’s new system to ensure diverse audiences for housing and employment ads has many of the same problems as its predecessor.
In a first, the U.S. Equal Employment Opportunity Commission has ruled that companies violated civil rights law through their use of Facebook’s targeting advertising.
The state’s Department of Financial Services will look into allegations, first exposed by ProPublica, that advertisers can exclude users by race, gender, age and other characteristics that are protected under federal law.
Facebook says its rules prohibit hate in secret groups, but it won’t discuss how it moderated the offensive Border Patrol posts — if it did anything at all.
Readers have helped us figure out exactly how TurboTax maker Intuit and other companies make money off taxpayers. We want to hear more.
We’d like to hear about your experience in the tax prep software industry with companies like Intuit, H&R Block or Jackson Hewitt.
Help us reach more people. We need you to share some things.
The charge comes a week after Facebook made major changes to its advertising platform, and two years after our reporting raised the issue.
The sweeping changes come two years after ProPublica’s reporting, which sparked lawsuits and widespread outrage.
Our tool had let the public see exactly how users were being targeted by advertisers. The social media giant urged us to shut it down last year.
So you’ve filled out a questionnaire, signed up for an investigation or talked with one of our engagement reporters. Here’s what to expect from this kind of journalism.
With waits at polling places sometimes exceeding an hour, some voters turn away as poll workers wrestle with malfunctioning equipment and overflow crowds.
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