Laila Milevski

Scripps Howard Illustrator and Visual Journalism Fellow

“La mitad de la familia simplemente desapareció de la noche a la mañana”

Después de atender una llamada al 911 sobre una familia que se había desmayado, equipos de emergencia llegaron a la casa y tocaron la puerta. Como nadie contestó, se marcharon. Adentro, una familia entera estaba siendo envenenada por monóxido de carbono.

“Half of the Family Just Disappeared Overnight”

Following a 911 call about a family that had fainted, first responders arrived at the house and knocked on the door. No one answered, so they left. Inside, an entire family was being poisoned by carbon monoxide.

“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service

In their own voices, seven customer service representatives reveal what it’s like being caught between abusive callers and demanding employers.

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