The Women on the Other End of the Phone — ProPublica

The Daily Digest

Thu. Jul 29, 2021

The Women on the Other End of the Phone

Women make up an overwhelming majority of the customer service workers in the U.S. who work for low pay and zero benefits. Why are these jobs so gendered? And how can we be better customers for the women who work them?

by Brooke Stephenson

Michigan Supreme Court Limits Use of Restraints on Juveniles

A year after Grace’s story drew national attention when she was jailed for not doing her online schoolwork, outcry over the shackling of young people in court has resulted in a ban on the practice unless there’s a risk of physical harm or flight.

by Jodi S. Cohen

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