Update, May 14, 2020: We began reporting on customer service contracting firms before the coronavirus outbreak. Now, in light of the pandemic, we're hoping to hear from agents, including independent contractors, about the ways in which their work has changed in the past few months. Do you have more work? Less work? Are conditions different now, and if so, how?
We’re doing some research into what it’s like to work at customer service contracting firms such as Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep, Sitel or Direct Interactions. We’d love to learn about your experience at any of these companies. We’re particularly hoping to hear from people who work from home.
We heard from customer service reps taking calls for Intuit as part of our recent series on TurboTax. We’ve since talked to representatives servicing companies from Disney to Apple and many others. They’ve told us these jobs are challenging, and we’d like to know more from you. What is your daily routine like? What kind of training did you get? How would you describe your working conditions?
We would also like to hear from anyone with experience contracting with a customer service company, or who has worked on the corporate side of business process outsourcing (BPO).
We’re happy to speak on background, meaning we wouldn’t quote you by name in anything we publish unless we talk about it first. We’re very happy to answer questions and explain more about who we are and why we’re working on this.
If you’d rather talk on Signal or WhatsApp, send a message to 314-920-5990 or email [email protected].
Originally published Aug. 28, 2019. Updated Jan. 21, 2020.