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Do You Work in Customer Service? We’d Like to Hear About Your Work-From-Home Jobs.

Have you worked with a contractor such as Arise, Sykes, LiveOps or Concentrix? We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb.

We’re doing some research into what it’s like to work at customer service contracting firms such as Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep and Sitel. We’d love to learn about your experience at any of these companies. We’re particularly hoping to hear from people who work from home.

We heard from customer service reps taking calls for Intuit as part of our recent series on TurboTax. We’ve since talked to representatives servicing companies from Disney to Apple and many others. They’ve told us these jobs are challenging, and we’d like to know more from you. What is your daily routine like? What kind of training did you get? How do you feel about the pay? How would you describe your working conditions?

We would also like to hear from anyone with experience contracting with a customer service company, or who has worked on the corporate side of business process outsourcing (BPO).

We’re happy to speak on background, meaning we wouldn’t quote you by name in anything we publish unless we talk about it first. We’re very happy to answer questions and explain more about who we are and why we’re working on this.

If you’d rather talk on Signal or WhatsApp, send a message to 314-920-5990 or email ariana.tobin@propublica.org.

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Originally published Aug. 28, 2019. Updated Jan. 21, 2020.

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