ProPublica has long detailed how Intuit, the maker of TurboTax, and other companies have worked against making tax preparation easier and less costly. They have lobbied to ban the IRS from offering free, simple tax filing. And they have deceived customers who should qualify for the Free File product.
Using lobbying, the revolving door and “dark pattern” customer tricks, Intuit fended off the government’s attempts to make tax filing free and easy, and created its multi-billion-dollar franchise.
Millions of Americans have spent billions on TurboTax and other tax prep that they shouldn’t have. The Senate’s Permanent Subcommittee on Investigations recommends the IRS advertise the free filing option.
Millions of Americans Might Not Get Stimulus Checks. Some Might Be Tricked Into Paying TurboTax to Get Theirs.
Congress gave the IRS the job of sending out coronavirus rescue checks. But the underfunded agency is struggling, while for-profit companies like Intuit have started circling, hoping to convert Americans in need into paying customers.
“Allowing a near-monopolist to eliminate a maverick competitor poses obvious risks of harm,” said one former DOJ lawyer of Intuit’s proposed Credit Karma acquisition. “It’s hard to imagine any reason why this should be allowed.”
Intuit has amped up its misleading digital advertising in the wake of a new IRS agreement that bars tax prep companies from burying the agency’s Free File program.
TurboTax and Others Charged at Least 14 Million Americans for Tax Prep That Should Have Been Free, Audit Finds
Tax software companies made around $1 billion in revenue by charging people who were eligible to file for free.
The changes come after ProPublica’s reporting showed how TurboTax maker Intuit tricked customers into paying for tax prep they could have gotten for free.
ProPublica revealed that TurboTax maker Intuit charged millions of Americans for tax filing services they were eligible to receive for free. Now multiple state attorneys general have opened investigations into the company.
After ProPublica sued the IRS, the agency released emails that show it has allowed the tax preparation industry to write the rules.
IRS-Funded Review Confirms TurboTax Hid Free Filing From Search Engines, but Says There’s No Need for Major Changes
An outside firm echoed ProPublica’s reporting but defended the oversight of the tax-prep program meant to help millions of Americans file their taxes for nothing.
Trump’s Tax Law Threatened TurboTax’s Profits. So the Company Started Charging the Disabled, the Unemployed and Students.
The move by TurboTax maker Intuit to charge more lower-income customers has helped boost revenue.
The change comes after ProPublica highlighted the deceptive marketing practices of Intuit, the maker of TurboTax, and other major tax prep companies.
Intuit, the maker of TurboTax, created and promoted a “military discount” that charges service members who are eligible to file for free.
The video obtained by ProPublica shows the CEO defending the company as committed to “integrity without compromise.”
Readers have helped us figure out exactly how TurboTax maker Intuit and other companies make money off taxpayers. We want to hear more.
The agency is looking at whether the companies intentionally deceived customers by steering them away from Free File into paid products.
TurboTax successfully lobbied to keep the IRS from offering free tax prep. Now it’s pretending the government already does it.
Both the IRS and its inspector general are investigating the partnership with the tax software industry in response to ProPublica’s reporting.
In letters to the IRS and the FTC, the senators are seeking inquiries into whether the companies have deceived customers and violated restraint-of-trade laws.
An internal document and current and former company employees show the companies steered customers away from the government-sponsored free option and made them pay.
Have You Worked at Intuit or Another Tax Prep Company? Know Something About TurboTax? We’d Like to Hear From You.
We’d like to hear about your experience in the tax prep software industry with companies like Intuit, H&R Block or Jackson Hewitt.