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The TurboTax Trap

How the Tax Prep Industry Makes You Pay

ProPublica has long detailed how Intuit, the maker of TurboTax, and other companies have worked against making tax preparation easier and less costly. They have lobbied to ban the IRS from offering free, simple tax filing. And they have deceived customers who should qualify for the Free File product.

TurboTax Uses A “Military Discount” to Trick Troops Into Paying to File Their Taxes

Intuit, the maker of TurboTax, created and promoted a “military discount” that charges service members who are eligible to file for free.

Intuit CEO in Internal Video: Hiding Free TurboTax Was In “Best Interest of Taxpayers”

The video obtained by ProPublica shows the CEO defending the company as committed to “integrity without compromise.”

Did You Pay to Use TurboTax? Help Us Hold the Tax Prep Industry Accountable.

Readers have helped us figure out exactly how TurboTax maker Intuit and other companies make money off taxpayers. We want to hear more.

New York Regulator Launches Investigation Into TurboTax Maker Intuit and H&R Block

The agency is looking at whether the companies intentionally deceived customers by steering them away from Free File into paid products.

Listen to TurboTax Lie to Get Out of Refunding Overcharged Customers

TurboTax successfully lobbied to keep the IRS from offering free tax prep. Now it’s pretending the government already does it.

Senior IRS Leaders Launch Review of Agency’s Partnership With TurboTax and H&R Block

Both the IRS and its inspector general are investigating the partnership with the tax software industry in response to ProPublica’s reporting.

Elizabeth Warren and Other Senators Call for Refunds and Investigations of TurboTax and H&R Block

In letters to the IRS and the FTC, the senators are seeking inquiries into whether the companies have deceived customers and violated restraint-of-trade laws.

TurboTax and H&R Block Saw Free Tax Filing as a Threat — and Gutted It

An internal document and current and former company employees show the companies steered customers away from the government-sponsored free option and made them pay.

Have You Worked for Intuit or in a TurboTax Customer Support Role? Have You Worked for Another Tax Prep Company?

We’d like to hear about your experience in the tax prep software industry with companies like Intuit, H&R Block or Jackson Hewitt.

Here Are Your Stories of Being Tricked Into Paying by TurboTax. You Often Need the Money.

Help us reach more people. We need you to share some things.

Si le pagó a TurboTax, pero ganó menos de $34,000, podría obtener un reembolso de la siguiente manera.

“Solo tuve que mencionar ProPublica”, dijo un lector.

Así es como TurboTax lo engañó para que pagara por la declaración de sus impuestos

¡Síganos mientras tratamos de hacer la declaración de impuestos gratis en TurboTax!

TurboTax Deliberately Hid Its Free File Page From Search Engines

The makers of TurboTax as well as H&R Block promised the IRS to offer free filing for many Americans. But they have kept Google from seeing it.

Updated: If You Paid TurboTax but Make Under $34,000, You Could Get a Refund. Here’s How.

“I just had to mention ProPublica,” one reader said.

Here’s How TurboTax Just Tricked You Into Paying to File Your Taxes

Come along as we try to file our taxes for free on TurboTax!

Bill to Limit IRS’ Ability to Offer Free Tax Filing Service Is Getting New Scrutiny

The attention comes after ProPublica reported on the provision.

Congress Is About to Ban the Government From Offering Free Online Tax Filing. Thank TurboTax.

A bill supported by Democrats and Republicans would make permanent a program that bars the IRS from ever developing its own online tax filing service.

Why Are Millions Paying Online Tax Preparation Fees When They Don’t Need To?

Few taxpayers use the Free File system — intended to help moderate- and low-income filers — and that benefits companies like Intuit and H&R Block. Now Congress is moving to make the program permanent.

Filing Taxes Could Be Free and Simple. But H&R Block and Intuit Are Still Lobbying Against It.

The makers of TurboTax and other online systems spent millions lobbying last year, much of it directed toward a bill that would permanently bar the government from offering taxpayers prefilled filings.

TurboTax Maker Linked to 'Grassroots' Campaign Against Free, Simple Tax Filing

Intuit and its allies are continuing to work against proposals for what’s known as return-free filing.

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