ProPublica has long detailed how Intuit, the maker of TurboTax, and other companies have worked against making tax preparation easier and less costly. They have lobbied to ban the IRS from offering free, simple tax filing. And they have deceived customers who should qualify for the Free File product.
Using lobbying, the revolving door and “dark pattern” customer tricks, Intuit fended off the government’s attempts to make tax filing free and easy, and created its multi-billion-dollar franchise.
The changes come after ProPublica’s reporting showed how TurboTax maker Intuit tricked customers into paying for tax prep they could have gotten for free.
ProPublica revealed that TurboTax maker Intuit charged millions of Americans for tax filing services they were eligible to receive for free. Now multiple state attorneys general have opened investigations into the company.
After ProPublica sued the IRS, the agency released emails that show it has allowed the tax preparation industry to write the rules.
IRS-Funded Review Confirms TurboTax Hid Free Filing From Search Engines, but Says There’s No Need for Major Changes
An outside firm echoed ProPublica’s reporting but defended the oversight of the tax-prep program meant to help millions of Americans file their taxes for nothing.
Trump’s Tax Law Threatened TurboTax’s Profits. So the Company Started Charging the Disabled, the Unemployed and Students.
The move by TurboTax maker Intuit to charge more lower-income customers has helped boost revenue.
The change comes after ProPublica highlighted the deceptive marketing practices of Intuit, the maker of TurboTax, and other major tax prep companies.
Intuit, the maker of TurboTax, created and promoted a “military discount” that charges service members who are eligible to file for free.
The video obtained by ProPublica shows the CEO defending the company as committed to “integrity without compromise.”
Readers have helped us figure out exactly how TurboTax maker Intuit and other companies make money off taxpayers. We want to hear more.
The agency is looking at whether the companies intentionally deceived customers by steering them away from Free File into paid products.
TurboTax successfully lobbied to keep the IRS from offering free tax prep. Now it’s pretending the government already does it.
Both the IRS and its inspector general are investigating the partnership with the tax software industry in response to ProPublica’s reporting.
In letters to the IRS and the FTC, the senators are seeking inquiries into whether the companies have deceived customers and violated restraint-of-trade laws.
An internal document and current and former company employees show the companies steered customers away from the government-sponsored free option and made them pay.
Have You Worked at Intuit or Another Tax Prep Company? Know Something About TurboTax? We’d Like to Hear From You.
We’d like to hear about your experience in the tax prep software industry with companies like Intuit, H&R Block or Jackson Hewitt.
Help us reach more people. We need you to share some things.
Si le pagó a TurboTax, pero ganó menos de $34,000, podría obtener un reembolso de la siguiente manera.
“Solo tuve que mencionar ProPublica”, dijo un lector.
¡Síganos mientras tratamos de hacer la declaración de impuestos gratis en TurboTax!
The makers of TurboTax as well as H&R Block promised the IRS to offer free filing for many Americans. But they have kept Google from seeing it.
“I just had to mention ProPublica,” one reader said.