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Labor

The New Sweatshop

The Secretive World of Work-At-Home Customer Service

Companies that provide remote customer support services help large corporations shed costs at the expense of workers.

Impact of Our Reporting
Caret

The New Sweatshop

New Suit Seeks to Turn Arbitrations Against Top Customer Service Provider

Arise Virtual Solutions has been accused of cheating its vast network of customer service agents. The suit, which cites ProPublica’s reporting, seeks a decision that could trigger a wave of tiny legal actions.