The New Sweatshop
The Secretive World of Work-At-Home Customer Service
Companies that provide remote customer support services help large corporations shed costs at the expense of workers.
Featured
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry.
Other Entries
D.C. Attorney General Sues Customer Service Firm Arise for Stiffing Workers on Pay
The suit alleges that Arise Virtual Solutions, which targets women of color for recruitment and has been used by large companies like Airbnb and Disney, deprived workers of minimum wage, overtime and paid sick leave.
A New Suit Seeks to Turn Arbitrations, a Tool of Big Corporations, Against a Top Customer Service Provider
Arise Virtual Solutions has been accused of cheating its vast network of customer service agents. The suit, which cites ProPublica’s reporting, seeks a decision that could trigger a wave of tiny legal actions against Arise.
“We’re Not Allowed to Hang Up”: The Harsh Reality of Working in Customer Service
In their own voices, seven customer service representatives reveal what it’s like being caught between abusive callers and demanding employers.
All a Gig-Economy Pioneer Had to Do Was “Politely Disagree” It Was Violating Federal Law and the Labor Department Walked Away
An Obama administration Labor Department investigator estimated that Arise Virtual Solutions owed its network of 20,000 customer service agents $14.2 million. The company paid nothing.
Do You Work in Customer Service? We’d Like to Hear About Your Work-From-Home Jobs.
Have you worked with a contractor such as Arise, Sykes, LiveOps or Concentrix? We want to learn more about how customer service works at big companies like Apple, Intuit, Disney and Airbnb.
