The New Sweatshop
The Secretive World of Work-At-Home Customer Service
Companies that provide remote customer support services help large corporations shed costs at the expense of workers.
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Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry.
6 stories published since 2020
