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Labor

The New Sweatshop

The Secretive World of Work-At-Home Customer Service

Companies that provide remote customer support services help large corporations shed costs at the expense of workers.

Impact of Our Reporting
Caret

The New Sweatshop

Customer Service Company That Worked With Disney, Comcast Will Pay $2M to Workers to Settle Lawsuit Over Pay Practices

The D.C. attorney general settled with Arise Virtual Solutions for misclassifying workers as “independent contractors.” The action followed a ProPublica story that outlined the violations.

The New Sweatshop

New Suit Seeks to Turn Arbitrations Against Top Customer Service Provider

Arise Virtual Solutions has been accused of cheating its vast network of customer service agents. The suit, which cites ProPublica’s reporting, seeks a decision that could trigger a wave of tiny legal actions.