The New Sweatshop
The Secretive World of Work-At-Home Customer Service
Companies that provide remote customer support services help large corporations shed costs at the expense of workers.
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry.
Customer Service Company That Worked With Disney, Comcast Will Pay $2M to Workers to Settle Lawsuit Over Pay Practices
The D.C. attorney general settled with Arise Virtual Solutions for misclassifying workers as “independent contractors.” The action followed a ProPublica story that outlined the violations.
New Suit Seeks to Turn Arbitrations Against Top Customer Service Provider
Arise Virtual Solutions has been accused of cheating its vast network of customer service agents. The suit, which cites ProPublica’s reporting, seeks a decision that could trigger a wave of tiny legal actions.
