EmblemHealth will compensate customers who paid out of pocket for mental health care because they couldn’t secure an appointment with a provider listed as being in-network. It also pledged to take additional steps to fix its provider directory.
A new lawsuit alleges that an insurer’s ghost network hindered New York City employees from accessing the mental health care they sought — and harmed the reputation of psychiatrists wrongly listed as being in-network.
The president, who has framed mental health as a national crisis, paused rules to hold insurers accountable for unlawfully denying coverage. And Congress cut funding to the agency that enforces insurers’ equal treatment of mental and physical health.
The mother of Ravi Coutinho, the subject of a recent ProPublica investigation, is suing Centene for publishing “misleading” information that gave her son a false impression about the kinds of mental health care that were actually available.